Refund and Return Policy for Pet Care
At Pet Care, located at 2289 5th Ave, New York, New York, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, our Refund and Return Policy outlines how you can return or exchange your items. By purchasing from us, you agree to the terms of this policy.
1. Return Period
You have [insert return period, e.g., 30 days] from the date of purchase to return or exchange your items. To be eligible for a return, items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase.
2. Non-Returnable Items
For hygiene and safety reasons, certain items are non-returnable, including:
- Opened pet food or treats
- Grooming supplies and personal care items
- Customized or special order products
3. Return Process
To initiate a return or exchange:
- Contact Us: Reach out to our customer service team at info@luxurymountaingetawayss.com or call (212) 234-5219 to inform us of your intention to return an item.
- Prepare Your Return: Pack the item securely in its original packaging, including any accessories or free gifts received with the purchase.
- Ship Your Return: Send the package to the following address:
Pet Care
2289 5th Ave
New York, New York
4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within [insert time frame, e.g., 7-10 business days]. The refund will be credited back to your original payment method.
5. Exchanges
If you would like to exchange an item for a different size or color, please contact us to facilitate the exchange. We will guide you through the process and may require you to return the original item first.
6. Shipping Costs
Shipping costs for returning items are the responsibility of the customer, except in cases of incorrect or defective items. If you received a damaged or incorrect item, please contact us immediately so we can resolve the issue.
7. Changes to This Policy
We reserve the right to update this Refund and Return Policy at any time. Any changes will be reflected on this page, and the updated date will be noted at the top.
8. Contact Us
If you have any questions about our Refund and Return Policy or need assistance with a return, please contact us:
Pet Care
Street: 2289 5th Ave, New York, New York
Phone: (212) 234-5219
Email: info@luxurymountaingetawayss.com
